Computer Information System
Summary of qualifications
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within IT role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
Professional Training
Microsoft: Microsoft System Center 2012 R2 Configuration Manager, Microsoft Windows Xp, Vista, 7 and 8, Microsoft Office 2003, 2007, 2010, and 2013
Web: Java, HTML, HTML5, Javascript, design website with programs Weebly, Macromedia Dreamweaver, Microsoft FrontPage
Networking: Cisco Networking Academy (Networking Fundamental, and LAN Switching & Wireless, Strong understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN Internet environment, VMware Virtual server system
Hardware: Experience in providing technical support for PC’s and local area network, PC hardware knowledge with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations, building, and rebuilding, and update computers, A++
Software: Programmer C++, Java, SQL, Lotus Notes, Android & iPhone mobile application development, Lenel access control system, , Tivoli Storage Manager data recovery
Operative Systems: basic Linux, basic UNIX, Android, iOS, IBM OS/400
Robotics: design Robots (combats, Transmission Module, Pneumatics) and programming them with C++. These can be controlled with Bluetooth, wireless and wire systems, TV remote controls, and Radio Controls Transmitters
Skills
Attention to detail, assertive when appropriate, good interpersonal, analytical, process analysis, design, deployment, and written and oral communication skills. Strong analytical and problem solving skills, practical and quantifiable process management experience, and practical experience of continuous improvement methods and techniques
Professional Experience
Sept 09 – Dec 11 Niagara County Community College Sanborn, NY
Computer Teacher
- Emphasized in this course include: computer hardware, the use of the Internet for communication, e-commerce, information retrieval, the social impact of technology
- Computer security, networking, and industry-related careers
- Computer laboratory sessions will briefly introduce students to the Windows operating system, Internet browsers, e-mail, word processing, spreadsheets, and presentation software
- This course takes students to a higher level of learning in some of the most widely used application programs
Oct 01 – Sept 10 Erie 2 Chautauqua Cattaraugus BOCES Angola, NY
Computer Teacher
- Taught bilingual (English/Spanish-Spanish/English), Introduction to Computers (Word, Excel, PowerPoint, and Publisher)
- Facilitated bilingual computer training classes to students of multi-cultural and diverse backgrounds
- Created a full curriculum which included four levels of instruction for adult education
- Installed and configured computer classrooms with Microsoft Windows XP/Vista, Microsoft Office 2007, typing tutor software, Firefox Internet provider, and software communication
- Taught repair and upgrade procedures PC’s and laptops computer, DLS wire and wireless connections
Mar 97 – Jun 00 Inacom de Venezuela (IBM’s dealer) Valencia, Venezuela
Technical Support
- Created the customer, and technical support department in Valencia-Venezuela
- Coordinated the PC Server services and repairs for customers
- Coordinated and installed of Chrysler Motors dealers servers in Venezuela with Chrysler headquarters in Detroit USA
- Provided pre-sales and post-sales technical consulting for customers and company’s sales people
- Responsible for administration, hiring, technical training, and mentoring
- Assisted the human resource department to find the technical support workers for site in Valencia, Venezuela
- Maintained excellent working relationships with customers, field service, sales, and marketing team
Jan 92 – Feb 97 Hewlett Packard Caracas, Venezuela
Technical Support
- Installed and configured HP equipment at headquarters in Caracas, Venezuela
- Assisted customers support Help Desk center
- In charged of network administration - Novell 4.0, LAN/WAN Ethernet, Switches, Cisco Routers, Hubs, Bridges, Host Gateways, Protocol Communications, diagnostic tools
- Provided supported to customer service, sales, and marketing department. Set up and maintained a testing lab to simulate and reproduce customer problems
Education
Jan 14 – Dec 14 Erie Community College Buffalo, NY
Cisco Networking Academy
- Routing Protocols – Concepts
- FA Accessing the WAN
- Networking Fundamentals
- LAN Switching & Wireless
Jun 09 – Aug 10 Buffalo State College Buffalo, NY
Master of Science in Education “Career and Technical Education”
GPA 3.86/4.00 Summa Cum Laude
- Who’s who among Students in American Universities & Colleges Apr 2010
- Certification of Completion Apr 2010
- Fellowship Award Jan 2010
Sept 07 – May 09 Buffalo State College Buffalo, NY
Bachelor of Science “Career and Technical Education” GPA 3.85/4.00Summa Cum Laude
Bachelor of Arts “Spanish Language Literature” GPA 3.77/4.00 Magna Cum Laude
- Educator of the Year Award” from Senator Antoine Thompson NYS Senate Oct 09
- Sigma Delta Pi”, National Spanish Honor Society May 09
- Undergraduate Academic Honors Award May 09
- Recognition of Academic Excellence Apr 09
Sept 90 – Jan 94 I.U.T. “Antonio Jose de Sucre” Caracas – Venezuela
Bachelor Science “Computer Information System”